Privacy Policy
GO LABS operates ShopGoLabs.com. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, make a purchase, contact us, or sign up to receive marketing communications.
Information We Collect
When you place an order or interact with our store, we may collect information such as your name, email address, billing and shipping address, phone number, order details, and payment status.
Payments are processed by Shopify and its payment providers. GO LABS does not directly store your full credit card number.
We may also collect technical information about how you use our website, such as your device, browser, IP address, and interactions with the site through cookies and similar technologies.
How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Provide shipping and order updates
- Process returns and refunds
- Provide customer support
- Maintain and improve our website and services
- Prevent fraud and protect our store
- Comply with legal and tax obligations
- Send marketing communications when you have chosen to receive them
Shopify and Service Providers
Our online store is hosted by Shopify. Shopify and other service providers may process personal information on our behalf to provide payment processing, order fulfillment, website functionality, analytics, communications, and other services necessary to operate our store.
We do not sell your personal information for money.
Cookies and Analytics
ShopGoLabs.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, and support analytics and marketing.
Your browser or device may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.
Marketing Emails
Joining our email list is optional. If you opt in, we may send you product announcements, launches, offers, and other GO LABS news.
Every marketing email includes an unsubscribe link, and you may opt out at any time.
Transactional communications, such as order confirmations, shipping updates, and other messages related to your purchase, are sent separately from marketing communications.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may contact us to make a privacy-related request. We may need to verify your identity before completing certain requests.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated policy will be posted on this page with a revised effective date.
Contact
For questions about this Privacy Policy or your personal information, contact:
GO LABS
Effective date: September 4, 2026